公司名稱： 美商科磊股份有限公司台灣分公司
公司簡介
員工人數：	1400人
成立時間：	1990
資本額：	N/A
產業別：	半導體
營業項目：	KLA是全球半導體製程控制及設備的領導者， 我們四十餘年來致力於半導體相關產業， 運用創新的光學系統、 感應裝置以及高效能運算技術， 為客戶持續開發檢測、量測和資訊分析系統，創造價值。
福利制度：	• 優渥且具競爭力的薪資架構，舉凡年度績效獎金、調薪制度、留任獎金、即時獎酬方案。 • 多元且即時的獎勵方案(Celebrate)，包含個人、團隊、和同儕間之獎勵（可兌換實質獎品），鼓勵及表揚優秀員工和團隊，建立公司良好文化。 • 員工優惠認股計畫 (ESPP)：每位員工都有機會選擇成為 KLA的股東，以八五折優惠折數購買 KLA 股票。 • 優於勞基法之休假制度及彈性假期 ：新人到職第一年享10天特休，並另享有彈性休假（皆於到職當日給予）。 • 津貼/補助：每月提供優渥的汽車津貼、優質的輪班津貼、國內外出差提供交通補助及餐費補助，另有優質星級飯店及商務旅遊服務，並提供即時的旅遊緊急協助計畫。 • 人才推薦獎金：鼓勵同仁推薦優秀的人才加入公司，推薦成功將獲得介紹獎金。 • 多元的福委會及社團活動：定期舉辦家庭日、部門活動及豐富的社團，包含熱音社、籃球社、羽球社、室內活動社、咖啡社及攝影社等，邀請你在KLA的工作生活中， 豐富自己並調劑身心。 • 融合行動科技的智能工作環境：KLA創造工作的全新模式及體驗。我們的智能辦公室支援遠端視訊會議及配備雲端電話系統，提供現代化的使用者體驗以及流暢影音通訊。另外我們也提供創新和舒適工作區域、共享空間、開放式交誼廳及圖書區、以及室內停車場。
薪資範圍：	優於勞基法
應徵方式
聯絡人：	李豪善
電話：	035581537
傳真：
E-mail：	levi.lee@kla.com
網址：	https://www.kla.com/careers/locations/taiwan

招募要項

Applications Engineer

• Applications support for wafer inspection tools Company will provide in-depth training in Taiwan and USA. Responsible for providing technical applications support for the development and implementation of KLA wafer inspection products in customer fabrication facilities. Makes presentations on all aspects of products. • Be responsible for acceptance test, customers training, recipe setup, project execution, and related pre-sales activities. Assists sales staff in assessing potential application of company products to meet customer needs. Provides follow-up support in disseminating technical information on specific applications. • Report regional requirement and update to product division. • Escalate field apps issue to division and follow up for issue fix. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. • Work with customers and division to maximize the benefit of wafer inspectors • Generate BKM and publish technical paper.

Customer Service Engineer

• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.